General
Q. Can I make changes to my order after it's been placed?
Once an order is placed, changes may not be possible after 24h due to our production process. However, you can reach out to our customer support for assistance, and we'll do our best to help.
Q. Can I exchange a product for a different size?
We do not accept exchanges for sale items, swimwear, fitness cloth or intimate pieces. Any clothing that is exchanged needs to be in an unworn, unused condition and not contain any odors. Exchanges for size are possible, but please review our Return and Refund Policy for more details about restocking fee and shipping expenses (please refer to our Return and Refund Policy).
Q. Can I exchange a product for a different design?
No, we do not offer exchanges for design issues due to our model of production.
Q. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.
Q. What should I do if there is a shipping delay?
Shipping delays can occasionally occur due to unforeseen circumstances. If you experience a delay, please contact our customer support, and we'll provide you with updates and assistance.
Q. Can I cancel my order?
Order cancellations may only be possible within a certain timeframe after placing the order (24h). Please review our Return and Refund Policy for more details. Please contact our customer support as soon as possible. Changes or cancellations may be subject to our policies.
Shipping and Tracking
General
Q. Which regions do you currently ship to?
Currently, we only ship within the United States of America. International shipping is not supported on our site or any other sales channels now.
Shipping Costs
Q. How can I find out the shipping cost for my order?
The shipping cost for your purchase will be determined once you enter the shipping address during the checkout process. At the end of the process, along with taxes, the shipping costs will be calculated based on the products and the destination.
Q. Who bears the shipping costs for returned products?
In general, if a customer returns a product, he/she is responsible for the shipping costs (please refer to our Return and Refund Policy). The shipping costs will only be covered by us in cases where the return is due to our error.
Delivery and Shipping Times
Q. How long does it take for my products to be ready for shipping?
Once you place an order with us, our on-demand production model means that it will take several days for your products to be ready for shipping. The delivery time consists of three stages:
- Order Preparation Time: 24 hours from when you place the order, allowing for cancellations or modifications.
- Product Preparation Time: Varies based on the product you select, with an estimate provided during your order process.
- Product Shipping Time: Depends on the chosen shipping method.
Q. Can I receive multiple shipments for one order?
Yes, if you purchase multiple products in a single order, they might be shipped separately. Each shipment will have its associated tracking number. However, the estimated delivery time for all products remains the same.
Q. Are there any exceptions to the average product preparation time?
Yes, the average product preparation time is 2 to 5 business days. However, shipping times to Alaska, Hawaii, Puerto Rico, and unincorporated U.S. territories may take an additional business days. Also, during some seasons like Christmas for example, there can be an increased production time due to high demand.
Estimated Delivery Time and Delays
Q. How is the Estimated Delivery Time calculated?
The Estimated Delivery Time (EDT) is calculated as follows:
EDT = Order Preparation Time (1 day) + Estimated Product Preparation Time + Estimated Shipping Time using the chosen method
Q. What if my order arrives later than expected?
Several factors might cause delays, including manufacturing issues, out-of-stock products, or shipping-related delays. If your delivery time has expired, please contact us via email after 5 business days, and we will review your case.
Shipping Limitations
Q. What happens if there's an issue with the shipping address?
When an order is placed, products will be shipped to the address provided by the purchaser. It's crucial that the shipping address adheres to our shipping restrictions. The risk of loss and title for products passes to you upon delivery to the carrier. If there is an issue with the sipping address, and the package cannot be delivered, it will be returned to the sender. In such cases, reshipment costs will be your responsibility once an updated address is confirmed. Additionally, please note that we cannot guarantee delivery to PO Boxes.
Q. What if the carrier indicates that the package was delivered but I haven't received it?
If the carrier's tracking indicates that a package has been delivered but you haven't received it, it's your responsibility to file a claim with the carrier. If a product is lost in transit due to our responsibility, we will replace the order or issue a store credit.
Necessary Data in Express Shipping
Q. Is there any mandatory information for express shipping?
Yes, for express shipping, you must provide a valid contact phone number. This ensures the shipping company can contact you for delivery. While not required for standard shipments, it is essential for express shipments.
Early Delivery Notifications
Q. Why do I sometimes receive premature delivery notices?
Certain carriers may send out early delivery notices. If your package hasn't arrived within the expected time frame, you should contact the carrier to inquire about the package's whereabouts.
Incorrect or Incomplete Addresses
Q. What happens if I provide an incorrect or incomplete address?
If you provide an insufficient address for delivery, the shipment will be returned. In such cases, reshipment costs will be your responsibility once an updated address is confirmed. Additionally, please note that we cannot guarantee delivery to PO Boxes.
Returns and Refunds
Q. What is the time frame for initiating a return?
You have 14 calendar days from the delivery date of the products to request a return. After this period, we won't be able to offer you any refund or exchange options. However, if the return request is due to a fabrication issue or product defects, you must contact us during the first 3 days after delivery at returns@sciartgraphix.com and provide pictures showing the defects together with proof of the purchase or the packaging slip.
Return Eligibility
Q. Under what circumstances do you accept returns?
We accept returns in the following cases:
- Defective products due to manufacturing.
- If you wish to change the size of the product due to an error on your part during the purchase (Check our policies about restocking fee and shipment costs for this case).
- For products returned to the sender (refer to the available options).
* Read our Return and Refund Policy for more details
Q. Are returns accepted for orders from outside the United States?
Unfortunately, we do not accept returns or exchanges for orders placed outside the United States.
Q. Can I return products purchased on sale?
No, we do not accept returns for products purchased on sale.
Return Request
Q. How can I initiate a return request?
To initiate a return request, follow these steps:
* Read our Return and Refund Policy for more details
Q. What happens after I submit a return request?
If your return request is approved, you'll receive an email with return instructions and a return label if shipping is required.
Q. What are the available methods for refunds?
If your return is approved, you can choose:
- Store credits of the same value, which do not expire (return shipping at your expense).
- Refund of the product value less shipping costs and a restocking fee (if applicable).
Q. When will I receive my refund?
If your refund is approved, it will be processed within 10 business days to your original payment method. Note that processing times by banks or credit card issuers may vary.
"Return to Sender" Orders
Q. What happens if my order is returned to the warehouse?
If your order is returned to our warehouse ("Returned to Shipper"), you have two options:
Cancellation
Q. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. After this time, as we operate on a "Made to Order" model, production begins, and cancellations won't be possible.
Damages and Problems
Q. What should I do if I receive a defective or damaged item?
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately with photographic proof within 3 days of receipt.
Exceptions/Non-Returnable Items
Q. Are there items that cannot be returned?
Yes, certain items cannot be returned, including swimwear, sportswear (for hygiene reasons), personalized products, sale items, and gift cards
Contact Information
Email: contact@sciartgraphix.com
Reach out and connect with our team. Find our contact information and get in touch for inquiries, support, or feedback. We are here to assist you and provide a seamless customer experience. Reach us easily and efficiently through the contact information provided on this page.